Clik here to view.
Have you forgotten something – the Service Desk?
I recently worked in an office where there was a large area of empty desks – there was an air of loss and abandonment in the room. All around there was building work going on and a sense of activity,...
View ArticleClik here to view.
H2H not B2B
Time to reflect on an another engaging and successful SITS (Service Desk and IT Support Show) last week in London. Of all the ITSM conferences to me this feels the best of all, where the industry...
View ArticleClik here to view.
Do you have an SLA with your spouse..?
Whilst reflecting (see below) on my time in the ITSM industry in particular, it’s clear that there are still many of the same fundamental issues and questions coming up that have been around for 20+...
View ArticleClik here to view.
Consultancy Guidelines – updated
Many thanks to all of those who contributed to the initial draft of the Consultancy Guidelines – I’ve now updated the document with your comments and suggestions – some great additions there so...
View ArticleClik here to view.
The expanding world of Service Management + collaboration
I was at the UK itSMF conference this week – presenting and also with an exhibitor booth. The show was smaller (less attendees and exhibitors) than previous years although the consensus was that there...
View ArticleClik here to view.
From Kafka and ‘Whack-a-mole’ to real Customer Culture
A few thoughts on the last day of 2014 – hopefully avoiding the ‘5 trends to look for in 2015′ and ‘what we learned from 2014!’ shtick… There’s so much negative and depressing world news and also mixed...
View ArticleClik here to view.
Awesome Service Management
‘Everything is Awesome’ This was the signature song from the ‘Lego Movie’, which was released in 2014. This movie – filmed entirely with animated Lego – is a brilliant multi-level piece for kids and...
View ArticleClik here to view.
Check out these CHECKLISTs for SITS
If you are going to SITS15 – I hope to see you there… I’ll be on my (ITSMGoodness) stand, as well as presenting and facilitating on ITSM/ITIL/DevOps. Mostly I’ll be talking shop with practitioners and...
View ArticleClik here to view.
SITS Goodness and DevOps Slides
A busy and productive time was had this week at the sits15 Show – Many congrats to Diversified UK and particularly Toby Moore and his team who have taken this again to another level. To me if felt that...
View ArticleClik here to view.
Article 0
Happy New Year for 2016 !! I wish you success and happiness Its been a busy year in 2015 The ITSM world continues to rock daily between inspiration and opportunity, to introspection and despair – at...
View Article
